Have questions or need assistance? We're here to help! Reach out to us for any inquiries, and our team will be happy to assist you.

luna-luxe

Once an order is placed, it cannot be edited or modified due to our fully automated processing system.If you need to add items, you will need to place a new order separately. If you wish to cancel your order, please refer to our cancellation policy.

Once an order is placed, it cannot be edited or modified due to our fully automated processing system. If you need to add items, you will need to place a new order separately. If you wish to cancel your order, please refer to our cancellation policy.

Can I edit or add anything to my order?

Order management

How do I track my order?

How do I cancel my order?

Do you offer free shipping?

How long does delivery take?

Do you ship worldwide?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

Shipping & Delivery

What is your cancellation policy?

How do I make a return?

Do you offer refunds or exchanges?

When will I get my refund?

Return & Refunds

How do I apply promo/discount codes?

Payments & Discounts

Can I edit or add anything to my order?Updated 3 months ago