How do I make a return?Updated 3 months ago

To make a return, please follow these steps:

1. Check the return conditions:

   • The item must be in its original condition, with all parts and packaging intact.

   • Hygiene-sensitive items must be cleaned before returning.

   • The return request must be made within 30 days of receiving your order.

2. Email us at [email protected] with the following information:

   • Order number

   • Reason for return

   • Photo of the product (if damaged or defective)

   • Your full name and address

3. We will review your request and provide the return address.

Important:

• The customer is responsible for the return shipping costs.

• Once we receive the returned item, we will process the return within 7 working days.