Orders cannot be canceled once shipped due to an automated system. If the order is already in transit, customers must wait for delivery before returning it. Refunds (excluding shipping costs) are processed within 14 days after receiving the returned
To make a return, please follow these steps:. Check the return conditions:. The item must be in its original condition, with all parts and packaging intact. Hygiene-sensitive items must be cleaned before returning. The return request must be made wit
We offer refunds for items that meet our return conditions. Unfortunately, we do not offer exchanges. If you want a different item, you will need to return the original item for a refund and place a new order for the replacement. For refunds, once we
Once we receive your returned item and verify that it meets our return conditions, we will process your refund within 7 working days. The refund will be issued to the original payment method you used when placing the order. Please note that it may ta